Frequently Asked Questions - Journeys With Jade

Discover answers to the most common enquiries about Journeys With Jade, your premier travel service in Stockport, UK. Here, you'll find information about my custom travel planning, exclusive travel packages, and 24/7 support. Learn about the booking process, associated benefits, and the security we provide to ensure an unforgettable travel experience.

How does the booking system work?

The booking system is simple and user-friendly. If you would like a brand new quote for a holiday, please complete the Holiday Enquiry Form. If you have found somewhere you would like to go already but would like to see if I can beat your price then please complete the Price Comparison Form. 

 

How does the travel planning process work?

You will send over travel ideas, preferences and a budget to me and I will create a personalised itinerary for you. I will send my proposal across and then you will let me know if you would like to go ahead with the booking, if you wish to make any changes or if you do not want to use my services - that is okay,  just please let me know.

 

What protection do I have when booking through Journeys With Jade?

We ensure that all bookings are protected under UK travel laws. We work only with accredited providers to give you peace of mind throughout your journey.

 

What is ATOL protection?

ATOL (Air Travel Organisers’ Licensing) protection is a financial safeguard provided by the Civil Aviation Authority (CAA) in the UK. It ensures that you receive a full refund or alternative arrangements if your travel company collapses before or during your trip.

 

What is PTS protection?

PTS provides a more comprehensive cover for consumers, particularly because of its robust combination of financial protection through trust accounts, multiple additional insurances, and comprehensive legal compliance support. This makes PTS a preferable option for consumers seeking broad protection that extends beyond just package holidays to include a wide range of travel services and potential issues.

 

How does ATOL and PTS protection work together?

When you book a package holiday with a company that is both ATOL- and PTS-protected, you benefit from a double layer of financial security. This means that if your travel company were to collapse, you would be protected by both ATOL and PTS regulations.

 

Can I contact you in case of an emergency during my travels?

Yes, we provide travel support from the enquiry stage to as soon as you return. You can reach us anytime for assistance or advice, ensuring your trip is as smooth as possible.

 

What are your general terms and conditions?

The Terms and Conditions can me found here.

 

Can you always beat the best deals I find online?

While we strive to provide competitive pricing, it's not always possible to beat every online deal. However, using a travel agent offers many benefits beyond price, including:

  • Personalised Service: Our agents can tailor your trip to your specific needs and preferences.
  • Expert Knowledge: With years of experience, our agents can provide valuable insights and recommendations.
  • Time-Saving: Let us handle the planning, so you can focus on enjoying your trip.
  • Peace of Mind: Our agents can assist with booking flights, accommodations, and activities, ensuring a seamless experience.
  • Problem Resolution: If something goes wrong during your trip, we'll be there to help you resolve the issue.

Do you offer group travel services?

Yes, we specialise in organising group travel, whether it's for family reunions, corporate retreats, or friends' getaways. We handle all logistics to ensure a seamless experience.

 

Can you accommodate special needs or dietary restrictions?

Certainly, we work closely with our clients to ensure all special needs and dietary restrictions are accommodated during your travels.

 

Do you charge any fees for using your services?

No, our services are free of charge. We earn commissions from travel partners, allowing us to provide you with professional travel planning at no extra cost.

 

What types of travel packages do you offer?

We offer a range of exclusive travel packages, including luxury getaways, adventure tours, and family holidays. Each package can be customised to meet your specific requirements.

 

Can you help with travel insurance?

Absolutely, we can recommend trusted travel insurance providers to ensure you are covered for any unforeseen circumstances during your trip.

 

How do you select your travel partners?

We carefully choose our travel partners based on their reputation, reliability, and service quality. This ensures our clients receive the best possible travel experiences.

 

How far in advance should I book my travels?

We recommend booking as early as possible, especially for peak travel periods. However, I am also equipped to handle last-minute plans if needed.

Ready to Plan Your Next Adventure?

Contact Journeys With Jade today to begin crafting your perfect travel experience. I am here to assist you every step of the way.